That’s no problem! We offer a Yearly Service Contract to ensure that your generator is kept up to date for all its necessary maintenance. To find out more, you can call our office at 252-773-0739, or visit our “Generator Maintenance” tab at the top of this page.
How do I check the engine oil?
Power off the generator and let the engine sit for two minutes to settle the oil. Pull the dipstick from the back of the engine and wipe with a clean rag. Insert the dipstick back into the dipstick tube and pull it out. Note the cross hatching on the end of the dipstick, from “F” (Full) to “L” (Low), and … Read More
How long can my generator run before I need to check the oil?
We recommend checking the oil level after every 8-24 hours of operation, depending on the size and model of the generator. Oil change and filter change frequency and other routine maintenance varies per model, especially during periods of extended power outage. Check the Operation Manual included with your generator for a complete list of required maintenance procedures and schedules.
What should I do if the generator is submerged in water?
Water and electricity are a very dangerous mix. If you can safely access it, power off the generator. (See FAQ: How do I manually “power off” the generator set?) If it continues to run when submerged, internal damage to both engine and generator will be significant. If you can’t safely access the generator or the main-line disconnect, do not make … Read More
How do I open the generator unit?
A large metal key is included in your owner’s packet. Insert and turn the key 45 degrees to open the top hood or side-access door of the generator.
How do I manually “power off” the generator set?
Open the generator hood or access door and flip the circuit breaker to the “off” position (you’ll find the breaker near the digital controller). This shuts off power to the house (the load). It’s a good idea to run the generator with no load for 2-5 minutes. Then press the “off” button on the controller.