That’s no problem! We offer a Yearly Service Contract to ensure that your generator is kept up to date for all its necessary maintenance. To find out more, you can call our office at 252-773-0739, or visit our “Generator Maintenance” tab at the top of this page.
How long does it take to have a generator installed?
From start to finish, the typical timeframe for the installation process is about 6-8 weeks. Of course, every installation is different, so yours may be shorter or longer than that.
How will a generator effect my power bill?
It won’t! The generator is its own power source, so it won’t be using any electricity from the power company.
How do I register my generator’s warranty protection?
To register your warranty, have one of our authorized service technicians complete a post-installation Warranty Start-Up at your home. Then, instead of your warranty beginning on the day the generator is purchased, it begins on the day your service technician submits your generator system’s details to the Warranty Start-Up program. The technician completes a checklist, makes sure the system is … Read More
Do KOHLER home generators come with a warranty?
Yes, your KOHLER standby generator will be covered by a 5 year/2,000 operating hour warranty. You may also upgrade to our extended warranty, which covers parts, labor and dealer for 10 years.
How do I check the engine oil?
Power off the generator and let the engine sit for two minutes to settle the oil. Pull the dipstick from the back of the engine and wipe with a clean rag. Insert the dipstick back into the dipstick tube and pull it out. Note the cross hatching on the end of the dipstick, from “F” (Full) to “L” (Low), and … Read More
How long can my generator run before I need to check the oil?
We recommend checking the oil level after every 8-24 hours of operation, depending on the size and model of the generator. Oil change and filter change frequency and other routine maintenance varies per model, especially during periods of extended power outage. Check the Operation Manual included with your generator for a complete list of required maintenance procedures and schedules.
What should I do if the generator is submerged in water?
Water and electricity are a very dangerous mix. If you can safely access it, power off the generator. (See FAQ: How do I manually “power off” the generator set?) If it continues to run when submerged, internal damage to both engine and generator will be significant. If you can’t safely access the generator or the main-line disconnect, do not make … Read More
How do I open the generator unit?
A large metal key is included in your owner’s packet. Insert and turn the key 45 degrees to open the top hood or side-access door of the generator.
How do I manually “power off” the generator set?
Open the generator hood or access door and flip the circuit breaker to the “off” position (you’ll find the breaker near the digital controller). This shuts off power to the house (the load). It’s a good idea to run the generator with no load for 2-5 minutes. Then press the “off” button on the controller.